Help & FAQs

Light sleeper, and need a quiet room away from the lifts? Want to schedule an extra clean? Or have a room that you particularly like? We understand that some of our guests may have specific needs or preferences. If you have a special request, you can make a note of this when booking and we’ll do our best to facilitate it. Alternatively, you can contact us via phone or email to discuss.

Standard check in: Our standard check in time is 3pm. Our front desks are manned 24/7, so you can arrive at any time after this. If you’re planning to arrive later than 11pm, please let us know in advance.   

Standard check out: Our standard check out time is 1pm.

Yes, early check-in and late check-out are available at The Sacha 38 aparthotels (subject to availability)

Early check in: If you’d like to get the keys a little earlier, early check in at 2pm may be available and is subject upon availability.

Late check out: If you’ve like to snooze a little longer, late check out at 1pm may be available and is subject upon availability.

We’d love you to stay longer (as long as we have the space). There’s no limit to how long you can stay with us.

Note that booking extensions will be counted as a separate booking, so while we’ll try our best to keep you in the same apartment for your whole stay, sometimes it might not be possible.

It’s always best to book your whole stay in advance if you can, as our longer stay discounts may not apply on stays that are extended after the booking has been made.

Unfortuantely, we aren’t able to offer airport pick-up or shuttle transfers.

There is limited parking available at The Sacha 38 and parking spots are available on a first come first served basis.

We’re happy to store your luggage during the day if you’re arriving earlier than check in time, or want to explore the city after you check out.

If you’d like us to store your things overnight, please ask one of our reception staff at the front desk, and they’ll see what they can do.

Of course. For longer stays, we’re happy to give you a tour of the property and specific apartments before you commit to staying. To arrange a viewing, get in touch with us.

The Sacha 38 is your home, so you can eat wherever you like – including our communal areas. All we ask is that you’re considerate of other guests, and also of our food and drink outlets. Please don’t eat your own food in their spaces unless you have asked beforehand. 

You’re also welcome to order takeaway to eat in our communal areas.

Yes, you can get post sent to your apartment. Just make sure you use the correct address, and include your name and booking reference on the delivery. Note that post won’t get delivered directly to your apartment – it will be held at Front Desk.

Yes. Your apartment is your home, and your friends are our friends.

However, even we have boundaries:

  • Four’s company, five’s a crowd – no more than four people in your apartment, please
  • No more than two people sleeping in each double/king-size bed
  • No visitors after 10pm or before 8am

All of our apartments and aparthotels are smoking and vaping free – we don’t allow this anywhere on property. 

We also expect you to be considerate – don’t blow smoke or vapour into our or our neighbours’ buildings.

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